If you believe the product you received is defective out of the box, the best course of action is to reach out to the manufacturer for assistance. Product manufacturers require consumers to process all warranty claims through their warranty department. We cannot file warranty claims on a consumer's behalf.

If the product is within the warranty period, some manufacturers may repair or replace the item for free. To learn more about a products warranty or to file a claim, please visit the manufacturers website for more information.

For manufacturers that offer a warranty on their products, please send it back to them directly. This is a requirement for some manufacturers. Here are examples of a few manufacturers that offer a warranty on their products and require that all warranty servicing be handled by them directly:

We'll take back any product with a manufacturer defect as long as (1) the manufacturer does not offer a warranty and (2) the return process is initiated within 45 days from the date it was received. All original contents must be included with the return. Please include your shop name and the order number the items originated from to help us process your return efficiently.

You will receive a replacement of the same returned product if the product is still available. If not, you will receive a credit that will be applied towards your next order.

Products that are damaged, scratched, dented or modified are not eligible for return. The following categories of products are ineligible for return:

e-Liquid, pre-filled pods, atomizers, clearomizers, cartomizers, drip tips, unicorn bottles, cotton wicks, pod packs and clearance items.

Please send all returns to the following address:

*If you are returning glass, it must be packaged safely and securely so that it does not get damaged in transit. Please take the necessary precautionary measures. If the returned glass is damaged in transit due to poor packaging it will not be accepted as a return.*

If you receive an incorrect product, or if the product received is different than what was described on the website at the time of the order, we will exchange the product for the correct item. We will also work you to arrange shipping accommodations so that the incorrect item can be sent back to us.